1.0 Delivery
1.1 Your credit card will not be debited until the day we ship your goods.

1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

1.3 Where an incorrect address has been given to BoatHop with the order we reserve the right to charge for any extra carriage costs incurred.

1.4 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.

2.0 Returns
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 21 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned.

2.2 If the goods are not faulty you have 21 days from the day after the goods arrive to cancel the order and return the goods for a refund (click here to find out how to return goods). A refund will be provided within 30 days. Please note that packaging must be in pristine condition or a restocking fee may be applied.

2.3 If any returned goods are not faulty and the goods contain software that has been opened or registered a 25% fee will apply to compensate us for the loss of value in the goods that you have returned. A set fee of £40 is applicable on mobile devices that are supplied with a contract (instead of the 25%) to compensate us for our loss.

2.4 Mobile devices with contracts that need to be cancelled are required to be returned to us within 14 days of connection - click here for more information.