If you would like to talk directly to BoatHop Marine Services or would like to place an order over the phone, please call +44 (0)1920 898067.  Lines are open 8:30am-6:30pm Mon-Fri.

1.0 VAT, Import Duty and Other Sales Taxes
1.1 All prices listed on the site include VAT unless stated otherwise.

1.2 Under UK VAT rules, currently set at 15%, VAT is charged on all shipping costs including Royal Mail.

1.3 For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged.

1.4 Our main VAT registration number is UK 755 9605 91.

1.5 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by BoatHop and we have no control over it.

2.0 Security
2.1 On order processing pages we use a 1024bit certificate.

2.2 If you have any questions about security at BoatHop please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

3.0 Pricing
3.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

3.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer processing the order at cost price or cancelling it.

3.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

4.0 Business Customers
4.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

4.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Barclays Bank base rate both before and after judgment.

5.0 Deal of the Day
5.1 Our Deal of the Day feature is a 'loss leader' promotional tool that we use to make superb offers to end users; it is not intended for trade or corporate customers so we reserve the right to refuse orders for more than 2 units at deal of the day prices from the same customer.

6.0 General
6.1 We reserve the right to decline any order for any reason.

6.2 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

7.0 Vouchers
7.1 We offer free Discount Vouchers to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase. Discount Vouchers may not be used to purchase Gift Vouchers, or be used in conjunction with any other offer where we decide at our sole discretion that they may not be used.

7.2 Gift Vouchers must be redeemed at any of our websites, or by phoning any of our offices. If a change of currency between the voucher and the order is required, the exchange rate used will be our current rate decided at our sole discretion.

7.3 Gift Vouchers have a cash redemption value of 0.001p and are not transferable or assignable.

7.4 Any unused balance will be held in the recipient's Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card.

7.5 Gift Vouchers and unused portions of Gift Vouchers expire on the date listed on the voucher, where permissible under applicable law.

8.0 Additional Promotional Gift Voucher Terms
8.1 Promotional Gift Vouchers are issued from time to time in promotions at our discretion.

8.2 Only one Promotional Gift Voucher can be applied to any single order.

8.3 Normally only one Promotional Gift Voucher can be claimed per email address per day.

8.4 Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages.

8.5 Promotional Gift Vouchers cannot be used to purchase regular Gift Vouchers.

9.0 No affect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.